Refund & Returns Policy

At Rimsim, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund & Returns Policy explains how you can return products and request a refund.

1. Eligibility for Returns

Products can be returned if they meet the following conditions:

• Items must be unused, unworn, and in original condition with tags and packaging intact.
• Returns must be requested within 7 days of receiving the product.
• Certain items, such as personalized products or final sale items, may not be eligible for return.

2. How to Request a Return

To initiate a return, please follow these steps:

• Contact our support team at info@rimsim.com or call +92 301 2182464.
• Provide your order number, product details, and reason for return.
• Our team will guide you with the return process and shipping instructions.

3. Refund Process

Once we receive your returned product and verify its condition, we will process your refund as follows:

• Refunds will be issued to the original payment method used for the purchase.
• The refund process may take up to 7–10 business days depending on your bank or payment provider.
• Shipping charges, if any, are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

If you wish to exchange an item for a different size or product, please contact our support team. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the item. We will arrange a replacement or refund at no extra cost.

6. Shipping Returns

Customers are responsible for return shipping costs unless the product is defective or an error occurred. We recommend using a trackable shipping service for returns.

7. Contact Information

If you have questions regarding returns or refunds, please reach out to us:

Email: info@rimsim.com
Phone: +92 301 2182464
Address: Floor, Plot No.20 (D, Street-6, Zulfiqar Ave, D.H.A. Phase 8),
Zulfiqar & Al Murtaza Commercial Area, Phase 8, Defence Housing Authority, Karachi, 75500, Pakistan